Adjust Your Browser Settings
The most common problems with the online application or password retrieval process are caused by internet browser settings. These include getting "kicked out" back to the main menu or login screen.
Top Fixes
In your Internet Explorer browser, go to tools, then internet options:
1. General Tab:
- Browsing History section / Settings button:
- Check for newer versions of stored pages: select ‘Every time I visit the webpage’
- Click ‘OK’
2. Privacy tab:
- Under Settings, select the ‘Advanced’ button.
- Check the ‘Override automatic cookie handling’ checkbox
- First-Party cookies: ‘Accept’
- Third-Party cookies: ‘Accept’
- Check ‘Always allow session cookies
- Under Pop-Up Blocker, uncheck the Turn on Pop-up Blocker box
- Click ‘OK’
3. Content tab:
- Under Content Advisor, if there is a button labeled ‘Disable’, select it (if applicable, enter the required password).
Application Phone Support
- Please contact application support at: (877) 204-4442.